PostalPlus for SME

PostalPlus for SME
How to Choose Overseas Postal Services

How to Choose Overseas Postal Services

SMEs in Hong Kong keep in close contact with their overseas business partners every day through dispatch of samples, documents, goods, etc. Hence, it is crucial to select appropriate overseas postal services. Hongkong Post provides SMEs with a range of efficient and reliable overseas postal solutions catering different courier needs, helping them achieve maximum operational effectiveness at the least postal costs.

To help members get the way to select appropriate overseas postal services, a list of services offered by Hongkong Post is given below for easy reference in making smart choices:-

(I) Consideration Factors for Selecting the Overseas Postal Services

Consideration Factors for Selecting the Overseas Postal Services
Types of mail Letters / PostcardsPrinted Matter (e.g. magazines / books)Small Packet (i.e. mail item up to 2kg)
Types of Service Vantage (Courier) Speedpost
(EMS Service)
e-Express Service Air Mail Registered Air Mail Bulk Air Mail Surface Mail
(International)
1.Checking on Delivery Status Yes Yes Yes N/A Yes You can select a free value-added tracking feature for your mail bags and mail items. This tracking feature provides two tracking information including “date of posting” and “date of departure” on bag level. N/A
2.Delivery Speed 4 to 12 working days 2 - 5 working days1
(Major Destinations)
7 to 14 working days (subject to flight availability and progress of customs clearance and aviation security check, etc.) 4 - 24 working days 4 - 24 working days 4 - 24 working days 2 - 110 working days
3.Minimum Posting Quantity / Weight N/A N/A N/A N/A N/A Minimum weight for each mail bag in the same posting is to be set at 7kg N/A
4.Maximum Weight Limit (per Mail Item) 30kg (Europe); 11kg (USA) 30kg2
(Major Destinations)
2kg 2kg 2kg 2kg 2kg
5.Compensation for Loss or Damage of Mail Item Up to HK$1,500
(with full refund of postage of the item)
Up to HK$1,500
(with full refund of postage of the item)
(i) up to a maximum HK$1,000 for any item weighing 500g and above
(ii) up to a maximum of HK$500 for any item weighing less than 500g is payable to the claimant
N/A Up to HK$320 and charges and fees paid, (except registration charge) N/A N/A
6.Compensation for Delay in Delivery of Mail Item N/A Up to HK$1,500 N/A N/A N/A N/A N/A
7.Price Ranking Medium Medium - High Medium Medium Medium Low - Medium Low
8.1 Extra Insurance Option N/A Available
(for Speedpost Freight Service - up to HK$200K / consignment; for other Speedpost services – up to $50K/Item)
It is entirely voluntary to purchase extra insurance coverage. Under the existing contract, the premium is $10.5 per item. N/A Available
(up to HK$46,000 for certain destinations)
N/A Available
(up to HK$46,000 for certain destinations)
8.2 "Postage Paid by Addressee" Service N/A Yes N/A N/A N/A N/A N/A
8.3 "Cash On Delivery" Service N/A Yes N/A N/A N/A N/A N/A
Consideration Factors for Selecting the Overseas Postal Services
Types of mail Parcel (i.e. non-letter / non-small packet category)
Types of Service Vantage (Courier) Speedpost
(EMS Service)
Air Mail Surface Mail
(International)
1.Checking on Delivery Status Yes Yes N/A N/A
2.Delivery Speed 4 to 12 working days 2 - 5 working days1
(Major Destinations)
6 – 28 working days 3 – 120 working days
3.Minimum Posting Quantity / Weight N/A N/A N/A N/A
4.Maximum Weight Limit (per Mail Item) 30kg (Europe); 11kg (USA) 30kg2
(Major Destinations)
10 - 30kg
(Depends on destination)
10 - 30kg
(Depends on destination)
5.Compensation for Loss or Damage of Mail Item Up to HK$1,500
(with full refund of postage of the item)
Up to HK$1,500 (with full refund of postage of the item) Damage : according to the weight of the item upon posting.
Loss : according to the weight of the item plus refund of the postage upon posting.
N/A
6.Compensation for Delay in Delivery of Mail Item N/A Up to HK$1,500 N/A N/A
7.Price Ranking Medium Medium - High Medium Low
8.1 Extra Insurance Option N/A Available
(for Speedpost Freight Service - up to HK$200K / consignment; for other Speedpost services – up to $50K/Item)
Available
(up to HK$46,000 for certain destinations)
Available
(up to HK$46,000 for certain destinations)
8.2 "Postage Paid by Addressee" Service N/A Yes N/A N/A
8.3 "Cash On Delivery" Service N/A Yes N/A N/A

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(II) Posting Procedures

Posting Procedures
Types of mail Letters / PostcardsPrinted Matter (e.g. magazines / books)Small Packet (i.e. mail item up to 2kg)
Types of Service Vantage (Courier) Speedpost
(EMS Service)
e-Express Service Air Mail Registered Air Mail Bulk Air Mail Surface Mail
(International)
1. Check Overseas Letter Mail Zoning N/A N/A Details Details Details Details Details
2. Check Postage Details Details Details Details Details Details Details
3. Check Delivery Speed Details Details Details Details Details Details Details
4. Service Information by Destination Details Details Details Details Details Details Details
5. Packing Preparation and Customs Declaration Details Details Packing Preparation & Customs Declaration Packing Preparation & Customs Declaration Packing Preparation & Customs Declaration Packing Preparation;Mail Specifications & Customs Declaration Packing Preparation & Customs Declaration
6. Request for Posting Documents and Packing Materials Enter “Post Now” or log on EC-Ship platform. Input or upload delivery information, then Print out a shipping label and affix it to the surface of a mail item. Details Enter “Post Now” or log on EC-Ship platform. Input or upload delivery information, then Print out a shipping label and affix it to the surface of a mail item. Collect postal stationery from the any one post office prior to posting Collect postal stationery from the any one post office prior to posting Collect postal stationery from the bulk acceptance offices prior to posting Collect postal stationery from the any one post office prior to posting
7. Applicable Posting Office Details Details Details Details Details Applicable to Bulk Acceptance Offices only Details
8. Check Latest Time of Posting N/A Details Details Details Details Details Details
Posting Procedures
Types of mail Parcel (i.e. non-letter / non-small packet category)
Types of Service Vantage (Courier) Speedpost
(EMS Service)
Air Mail Surface Mail
(International)
1. Check Overseas Letter Mail Zoning N/A N/A Details Details
2. Check Postage Details Details Details Details
3. Check Delivery Speed Details Details Details Details
4. Service Information by Destination Details Details Details Details
5. Packing Preparation and Customs Declaration Details Details Packing Preparation & Customs Declaration Packing Preparation & Customs Declaration
6. Request for Posting Documents and Packing Materials Enter “Post Now” or log on EC-Ship platform. Input or upload delivery information, then Print out a shipping label and affix it to the surface of a mail item. Details Collect postal stationery from the any one post office prior to posting Collect postal stationery from the any one post office prior to posting
7. Applicable Posting Office Details Details Details Details
8. Check Latest Time of Posting N/A Details Details Details

Remark:

  1. The delivery time of Speedpost items varies depending on the destination. Please refer to Speedpost website for details.
  2. The maximum weight of Speedpost items varies depending on the destination. Please refer to Speedpost websitefor details.
  3. Information contained in this issue is for general reference only. For latest updates, please visit relevant product webpage. In case of discrepancy between this issue and the webpage, the respective product webpage version shall prevail.

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